Shipping

Everything you need to know about shipping

Dan

Last Update 2 years ago

Track your Parcel

If you would like to track your parcel - please click the link below and enter your tracking details to search



tracking.steenshoney.com




Packing and Shipping times

We store our honey in a number of warehouses around the world. This is so we can ship our honey to you as fast as possible


All of our honey is packed at our RMP registered purpose built facility in Masterton, New Zealand. Once the honey is packed we ship it directly to one of our 4 warehouses (UK, NL, USA, NZ) to be dispatched to you - so it is as fresh as possible.


We intend to pack and dispatch all orders within 2 business days of receiving your order.


NB -  USA orders are shipped using Amazon’s FBA service which means orders of multiple jars can come in more than one delivery.


Below is a list of some of the countries (but not all) we ship to and expected shipping times...

Shipping CountryOrigin WarehouseEstimated Shipping TimeCourier
USAUSA3 - 5 business daysUSPS / UPS / Amazon FBA
UKUK3 - 5 business daysRoyal Mail / Parcel Force
EUNL3 - 6 business daysDPD / UPS
NZNZ3 - 4 business daysNZ Post / Aramex
AustraliaNZ6 - 9 business days (we can not ship to WA)Australia Post
ChinaNZ12 - 17 business daysSF Express / NSF
Hong KongNZ7 - 9 business daysNZ Post
SingaporeNZ6 - 9 business daysNZ Post
Saudi ArabiaUK7 - 9 business daysDHL
ThailandNZ7 - 9 business daysNZ Post
MalaysiaNZ7 - 9 business daysNZ Post
IndonesiaNZ7 - 9 business daysNZ Post
GCC Countries (Saudi / UAE / Qatar / Bahrain / Kuwait / Oman)UK7 - 9 business daysDHL

If your shipping country is not listed above - then please contact us by using the chat button at the bottom of this page


Import Duties / Taxes


Any import duties or taxes that are levied by the authorities of your country are payable by the shopper and are your responsibility.


Please make sure you provide a valid email address and phone number when placing your order so that our courier company can contact you if your package is held at the border.


We strongly recommend that you check your country's import regulations prior to confirming your order.

In the event that a parcel is unclaimed by a receiver in the recipient country and is returned back to us, we are not obligated to provide a refund to the value of the product. 


We will, however, provide the option of resending the item(s) with any additional shipping costs incurred resting with the customer(s) concerned.

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