Shipping
Everything you need to know about shipping
Dan
Last Update pirms 2 gadiem
Track your Parcel
If you would like to track your parcel - please click the link below and enter your tracking details to search
Packing and Shipping times
We store our honey in a number of warehouses around the world. This is so we can ship our honey to you as fast as possible
All of our honey is packed at our RMP registered purpose built facility in Masterton, New Zealand. Once the honey is packed we ship it directly to one of our 4 warehouses (UK, NL, USA, NZ) to be dispatched to you - so it is as fresh as possible.
We intend to pack and dispatch all orders within 2 business days of receiving your order.
NB - USA orders are shipped using Amazon’s FBA service which means orders of multiple jars can come in more than one delivery.
Below is a list of some of the countries (but not all) we ship to and expected shipping times...
| Shipping Country | Origin Warehouse | Estimated Shipping Time | Courier |
|---|---|---|---|
| USA | USA | 3 - 5 business days | USPS / UPS / Amazon FBA |
| UK | UK | 3 - 5 business days | Royal Mail / Parcel Force |
| EU | NL | 3 - 6 business days | DPD / UPS |
| NZ | NZ | 3 - 4 business days | NZ Post / Aramex |
| Australia | NZ | 6 - 9 business days (we can not ship to WA) | Australia Post |
| China | NZ | 12 - 17 business days | SF Express / NSF |
| Hong Kong | NZ | 7 - 9 business days | NZ Post |
| Singapore | NZ | 6 - 9 business days | NZ Post |
| Saudi Arabia | UK | 7 - 9 business days | DHL |
| Thailand | NZ | 7 - 9 business days | NZ Post |
| Malaysia | NZ | 7 - 9 business days | NZ Post |
| Indonesia | NZ | 7 - 9 business days | NZ Post |
| GCC Countries (Saudi / UAE / Qatar / Bahrain / Kuwait / Oman) | UK | 7 - 9 business days | DHL |
If your shipping country is not listed above - then please contact us by using the chat button at the bottom of this page
Import Duties / Taxes
Any import duties or taxes that are levied by the authorities of your country are payable by the shopper and are your responsibility.
Please make sure you provide a valid email address and phone number when placing your order so that our courier company can contact you if your package is held at the border.
We strongly recommend that you check your country's import regulations prior to confirming your order.
In the event that a parcel is unclaimed by a receiver in the recipient country and is returned back to us, we are not obligated to provide a refund to the value of the product.
We will, however, provide the option of resending the item(s) with any additional shipping costs incurred resting with the customer(s) concerned.